This Privacy Policy explains how PIRFLOR SRL (hereinafter referred to as the “Company”, “we”) collects, uses, and protects the personal data of Customers and Recipients. By using the website www.astarta.md (hereinafter referred to as the “Website”), you agree to the terms of this Privacy Policy.

1. Collection of Personal Data

We collect personal data necessary for order processing and delivery. Such data includes:

• Customer's first and last name;
• Customer's phone number;
• Customer's email address;
• Recipient's first and last name;
• Recipient's phone number;
• Delivery address (if provided by the Customer).

If the Recipient's address is not specified, the Customer provides only the Recipient's phone number, and our Company contacts the Recipient to obtain the address. This information is not disclosed to the Customer.

2. Use of Personal Data

The personal data we collect is used solely for the following purposes:

• Processing orders and performing deliveries;
• Contacting the Customer or Recipient to clarify order details if necessary;
• Improving the quality of services provided;
• Sending order-related notifications (e.g., order confirmation, delivery status);
• Conducting marketing promotions (only with the Customer's consent).

3. Protection of Personal Data

We take all reasonable measures to protect personal data from unauthorized access, alteration, loss, or destruction. Your data is stored on secure servers and processed in compliance with the laws of the Republic of Moldova.

4. Disclosure of Data to Third Parties

We do not disclose personal data to third parties, except in the following cases:

• At the request of state authorities in accordance with the laws of the Republic of Moldova;
• For deliveries through third-party courier services (limited to necessary information, such as delivery address and Recipient's phone number).

5. Use of Cookies and Analytics

Our Website uses cookies and analytics tools such as Google Analytics, Yandex Metrica, Cloudflare, and others. These tools help us analyze traffic, improve the functionality of the Website, and tailor content to user preferences.

You can disable cookies in your browser settings, but this may affect the correct functioning of certain features of the Website.

6. Rights of Customers and Recipients

You have the right to:

• Access your personal data;
• Request correction or deletion of your data if it is outdated or collected without consent (within the limits of the law);
• Restrict or object to the processing of your data in certain cases.

To exercise these rights, please contact us using the contact details below.

7. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. All changes will be published on this page, and we recommend regularly checking its content.